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General FAQs
How do I place an order?
- Just call us at 919-255-3335. You can use the
cart for planning
purposes if you desire, but as of yet there is no way to reserve inventory
online. In order to reserve, we require a 1/2 down deposit. The balance
is due the day before delivery.
Is there a deadline for placing an order?
- We do not have a deadline, but during busy months
we will run out of rental items and delivery slots, so we recommend booking
in advance so you can be sure to get what you want. With special-order
linens we ask for 3 weeks advance notice.
Can I pick up these tables so I don't have to pay
the delivery fee?
- Absolutely. Almost everything but tents can be picked
up with a big enough vehicle.
If I pick up chairs on Friday, how long can I keep
them?
- If you pick up Friday, you have up until Sunday
9-12 to return. Saturday 9-5 pick ups are due back no later than Monday.
If you need the item for longer, we have special pricing for long-term
rentals.
Where are you Located?
- We are located at 704 Beacon Lake Dr. in Raleigh,
North Carolina. See our Directions
and Map. This is our only location, but we deliver to the Triangle,
Triad, and beyond.
Do you deliver to ########?
- We deliver anywhere. Delivery within Raleigh,
Wake Forest, or Knightdale is $70 during normal business hours. For
delivery outside those areas, please see our list of Standard
Delivery Rates. If your city is not on the list, we will calculate
your delivery rate by multiplying $3 / mile from our warehouse.
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Inflatables / Games FAQs
Will a
Bounce Castle fit into the back of my SUV?
- Most of our inflatables will fit into the back of
a pick-up truck, SUV, or even a minivan with fold-down seats. Please note
that inflatables are heavy. If you are picking it up from our warehouse,
we can help you load it into your vehicle, but it takes at least two to
unload it.
How do I set up a bounce castle?
- We can set up your bounce castle when we deliver
it, or you can set it up yourself--it isn't difficult. All you need to
do is spread the tarp (included), unroll the bounce castle / slide, and
plug the air pump into an ordinary wall plug. The 13'x13'
castle inflates in 5-10 minutes; larger inflatables take a little
longer. NOTE: Inflatables draw a lot of power. Be sure you don't overload
your circuit.
How large is the Dunk
Tank? Can I pick it up from your warehouse myself?
- Our dunk tank holds 500 gallons of water. You can
pick it up yourself if you have a truck or an SUV with a 2" ball
hitch. It comes on its own trailer. The water is not included. It takes
1-2 hours to fill the dunk tank, depending on your water pressure.
Tent FAQs
I'm having a wedding reception with 100 guests. What
size tent do I need?
- You can use our tent
layouts to get a rough estimate, but for firmer numbers, call us at
(919) 255-3335.
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Important Information for Nonprofits
"Non-Profit" and "Tax Exempt" are not the same. Typically,
nonprofits and churches pay tax and later fill out forms and are reimbursed
the tax by the government.
Sales And Use Tax Technical Bulletins - Effective
2/01/07 Section 17
1- Purchases of taxable tangible personal property by hospitals not operated
for profit, educational institutions not operated for profit, churches,
orphanages, and other charitable or religious institutions or organizations
not operated for profit and qualified retirement facilities whose property
is excluded from property tax under G.S. 105-278.6A are subjected to sales
or use tax when such property is purchased for use or consumption. Sales
of building materials, supplies, fixtures, and equipment to contractors
for use in performance of contracts with any nonprofit entity named in
this bulletin are also subject to sales or use tax.
2- Purchases of tangible personal property by nonprofit entities such
as chambers of commerce, civic clubs, fraternities, sororities, or other
fraternal, civic, or patriotic organizations for use or consumption are
subject to sales or use tax and such organizations are not entitled to
any refund.
3- When any nonprofit entity named in G.S. 105-164. 14(b) makes taxable
purchase of tangible personal property from a North Carolina supplier
or a registered out-of-state supplier who charges the North carolina and
any applicable local sales or use tax thereon, such nonprofit entity must
remit the tax on such purchases to the supplier.
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What is the difference between a frame
tent and a pole tent?
- Our small tents are only available in frame style,
but our larger tents are available in both frame and pole styles. Pole
tents are easier to erect and can stay up for 1-3 days. They are popular
for wedding receptions because people like their sweeping, elegant curves.
Frame tents take more time to erect, but can stay up for weeks or even
months.
Cancellation Policy
What is your cancellation policy?
Orders or items contained therein can be cancelled
up to 7 days prior to date of Delivery / Customer Pickup for a FULL REFUND,
with the exception of tents. Tents can be cancelled up to 14 days prior
to the date of Delivery / Customer Pickup for a FULL REFUND. Any orders
cancelled AFTER the above date restrictions will incur a 50% cancellation
charge.
Inflatables & Dunk Booths CAN BE cancelled 24 hours
prior to the date of Delivery / Pickup without penalty if Rain or Severe
Weather is predicted.
Any orders created after the 7 day (or 14 day if applicable)
restriction will be subject to the 50% charge if cancelled.
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